Service Manager - Singapore - Singapore Non-Halal Restaurant

Singapore Non-Halal Restaurant

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

_
Position:
Service Manager (Non-Halal Restaurant)_

-
Location: Island Wide Outlets_

Annual Leave: start from 12 days
Responsibilities:_
Oversee day to day restaurant operations
Analyse service quality and customer satisfaction
Ensure customer satisfaction through promoting excellent service
Respond to customer complaints with tact and professionally to manage customers' expectations.
Ensure the adherence of restaurant standards, service benchmarks and company

rules and regulation

Ensure compliance with sanitation and safety regulations.
Control operational costs and identify measures to cut waste.
Taking instructions from Headquarters and execute policies and protocols that will

maintain future restaurant operations

Lead team to implement change
Ensuring sufficient staffing for Daily Operations
Train new and current employees on any SOPs and best customer service practices.
Provide leadership and team building for staff
Create and maintain the staff schedule and track tardiness and absenteeism
Provide regular feedback to staff to improve productivity and efficiency
Interview potential new hires when necessary.
Handle dispute and disciplinary matters at store level
Responsible for team motivating and forging a performance driven team.
Conduct staff performance assessment