Sales Support Executive - Queenstown, Singapore - KVH INDUSTRIES PTE LTD

Description

Job description for this position will be for Sales support, follow up, and processing of Sales and Service Orders. These Service Orders ("SO"s) are related to the coordination of new equipment purchase of rentals for commercial vessels that have global sailing routes. The job entails taking the order, confirmation of the order detail information and endorsement from the customer to ship. Candidates who have experience working for a Fleet Manager or a Maritime hardware supplier coordinating projects/services on vessels, will have an advantage. Or comparable work experience in Sales Service Support for any industry are welcome to apply.

Essential Duties and Responsibilities:

Include but are not limited to the following:

• Processing Sales Service Orders for KVH in a timely manner.
• Service Order entry into the in-house ERP system (Baan)
• Coordinate logistics requirements with Sales managers, customers or consignee, via phone and email, to ensure proper delivery of product.
• Verify shipping and consignee/forwarding agent information.
• Coordination with vessel sailing schedules.
• Determination of proper shipping method.
• Providing freight quotes to customers prior to shipping.
• Provide needed shipping documentation for country specific Customs clearance.
• Liaise with KVH functional groups as needed.
• Sales Department – receiving, checking and processing new orders.
• Finance Department – coordinating with finance to ensure customers are within credit limit.
• Shipping Department – coordinating with shipping department to ensure proper delivery terms and deadlines are communicated.
• Responsible for updating Salesforce with customer and vessel information.
• Enter RMA orders (Return Materials Authorization) and follow up on returns related to decommissioned services.

Qualifications/ Prerequisites:

• Minimum GCE "A" Level pass or Diploma or Degree holders.
• Diploma and Degree holders are welcome.
• Demonstration of attention to detail and accuracy to ensure quality of subsequent processes.
• Optional - experience with international logistics company.
• Optional - experience working in a CRM system for case management is an added benefit (Salesforce)
• Optional - experience working with an ERP system for inventory management is an added benefit (Baan)
• Ability to Problem solve, working independently and as part of a team.
• Attention to detail and accuracy.
• Good command and knowledge of English with effective communication skills, responsible, reliable and an independent worker.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 01 May 2024
• Expected salary: $2,700 - $3,500 per month