Operations Manager, Airport - Singapore - SMARTE CARTE SINGAPORE PTE. LTD.

SMARTE CARTE SINGAPORE PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Core Responsibilities:

Operations Matters

Ensure all Operational KPIs and Safety & Security standards in ALL terminals are met/complied during shift duty.
Plan and roster Supervisors and Airport Service Officers (ASO) shift duties to ensure that the daily baseline is met.
Ensure adequate manpower and resources (trolleys services, lightweight machine operators, communication equipment) are available for proper functioning of the Terminal.
Ensure daily key activities are conducted, e.g Hotspot checks, trolleys transfers and porter services.
Encourage and compile compliments to meet company's Service Quality target.
Lead manpower and resource requirement planning for peak period(s) in assigned terminal.
Conduct investigation on reported incident/accident, followed with implementing new processes and controls measures (if applicable).
To be the Project Lead for assigned projects, from planning, implementation (during Project Phase) to process update & stakeholder Management (Operational Phase).

Admin Matters

Administer about 4080 direct reports' Attendance, Leave, Discipline and Welfare of assigned terminal(s).
Administer Absentee / OT reports for payroll verification.
Administer direct reports' performance for Quarterly Incentives.
Ensure Office premises are well maintained with updated Notice and Deployment boards.
Ensure Policies, Processes and important Information are disseminated to all direct reports.
Staff engagement and grievance handling.

Equipment & Training

Ensure all equipment allocated are well maintained in terms of serviceability and cleanliness.
Ensure key appointments, e.g. equipment operators, are sufficient and competent.
Conduct regular coaching session with direct reports.

Client Management

Response to clients' service call promptly within 10mins during shift duty.
Build good rapport and establish cordial working relationship with client and other airport business partners.

Periodic Duties:

To perform covering Terminal Management Centre (TMC) duties, if required.
To cover Terminal Supervisor duties, if required.
Attend quarterly/monthly management meetings on performance review and business/operations updates.
Lead business development and/or operations/service improvement projects when assigned.

Job Specifications (Qualifications/Experiences):

Degree in Science/Engineering from a recognized university preferred
Minimum 3 years of managerial experience in airport terminal operations or operations management.
Familiarity with Changi Airport terminal operations will be an added advantage.
Project Management skills is an added advantage
Possess excellent interpersonal, communication and organizational skills.
Adaptable to change and a good team player.
Able to work on Shift Duty.
Microsoft Office proficient
Able to obtain an Airport Pass (Airside)