Service Delivery Specialist - Singapore - ADECCO PERSONNEL PTE LTD

Description

The Opportunity

• This is an exciting opportunity to work for one of the leading global banks.
• It is an opportunity for an experienced Senior Officer, Service Delivery to join their team

The Job

• Manage multiple Fund Managers and be their point of contact in handling to queries and requests
• Perform Daily, Periodic and Adhoc Processing and related Transfer Agency ancillary activities
• Ensure reporting to fund managers and distributors are completed timely as per defined Service Level Agreement
• Ensure that trade settlements are completed accurately according to dealing cycle including processing corporate action such as dividend distribution or other changes in fund structure.
• Ensure tight control on cash and units reconciliations and undertake timely investigation, escalation and resolution
• Ensure timely preparation and submission of Monthly KPI and incident reporting
• Ensuring timely update of the Fund Manager's Standard Operating Procedures
• Review of Fund Manager's Operating Memorandum and Prospectus against Fund Set-up templates and other related set up and creation
• Service oriented and client focused, proactive and responsive approach to responsibilities
• Maintain internal control standards, including timely implementation of internal and external audit observations
• Undertake and lead projects as assigned from time to time including User Acceptance Test

The Talent

• Minimally 3-5 years of experience with knowledge in Transfer Agency, fund services or related areas preferred
• Self-motivated with the ability to think, and act independently combined with an ability to work under pressure to meet tight timelines.
• Operational knowledge of banking products especially unit trusts
• Good interpersonal and communication skills

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to
• Email Topic: Apply Service Delivery Officer - Transfer Agency
• All shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R

EA Licence No.91C2918