Service Management Manager - Singapore - NTT SINGAPORE PTE. LTD.

NTT SINGAPORE PTE. LTD.
NTT SINGAPORE PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description

Job Description:


  • Plans, performs, and implements process improvement initiatives (such as Lean or Six Sigma).
  • Diagrams and evaluates existing processes. Organizes, leads and facilitates crossfunctional project teams.
  • Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
  • Collects data to identify root cause of problems. Measures performance against process requirements.
Aligns improvement to performance shortfalls.

  • Provides consultation on the use of reengineering techniques to improve process performance and product quality.
  • May deliver presentations and training courses including measurement, analysis, improvement and control.
  • Surveys and analyzes best practices for techniques and processes.
  • Communicates team progress and performs cost and benefit analyses.
Additional Job Description

  • Minimum 15 years of experience in Service Management and should lead a team of Process Analysts to implement and drive ITIL framework in Managed Services.
  • Provide internal training and presentations to clients.
  • Measure service quality through a defined set of metrics, analyse and drive service improvement.
  • Report on process compliance and service quality
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