Jobs

    1 alternative title for "Solutions Consultant" using "en-US" language - Singapore - CANON SINGAPORE PTE. LTD.

    CANON SINGAPORE PTE. LTD.
    CANON SINGAPORE PTE. LTD. Singapore

    1 month ago

    Default job background
    $80,000 - $120,000 per year Upper Management / Consulting
    Description
    Roles & Responsibilities

    Liaise with Canon Inc.

    • Study and evaluate solutions, products, and technologies from Canon Inc.
    • Carry out trial and testing
    • Prepare report on trial
    • Present trial finding and recommendation
    • Prepare and setup demonstration
    • Conduct demonstration
    • Share and train Canon staff and affiliates in the solutions, products, and technologies
    • Liaise with Canon counterparts on the performance of the solutions, products, and technologies

    Liaise with partners and vendors

    • Study and evaluate solutions, products, and technologies from partners and vendors
    • Carry out trial and testing
    • Prepare report on trial
    • Present trial finding and recommendation
    • Prepare and setup demonstration
    • Conduct demonstration
    • Share and train Canon staff and affiliates in the solutions, products, and technologies

    Pre-Sales Support

    • Sales Engagement
    • Gather objectives, used cases and requirements of prospects and customers.
    • Assess used cases and requirements.
    • Propose technical solutions.
    • Prepare quotations, writeup and diagrams on the proposed technical solutions.
    • Present technical solutions.
    • Reply to technical queries.
    • Marketing Promotion
    • Provide technical advisory on marketing initiatives.
    • Participate in marketing outreach activities.

    Post-Sales Support

    • Install and configure software applications, IoT devices, networking appliances.
    • Update status and progress, issues and risks
    • Work with other stakeholders to ensure successful implementation and resolution.
    • Prepare user training and operation materials.
    • Conduct user training.
    • Troubleshoot and resolve technical issues during and post-implementation.

    Project Coordination & Liaison

    • Liaise with customers and other stakeholders on the implementation of the solutions, products.
    • Update status and progress on implementation.
    • Communicate issues and risks relating to implementation.
    • Monitor and report on regional implementation.

    Requirements

    • At least a bachelor degree in Information Technology, Computer Science or a related field is required
    • At least 3 years of experience in installing, configuring and troubleshooting network appliances and video related products, preferably in Audio/Video and Professional Video Solutions industry
    • Proven work experience as a Technical Support Engineer or similar role
    • Extensive experience in resolving IT queries and issues.
    • Ability to diagnose and troubleshoot technical issues.
    • Good understanding of computer systems, networks, android devices, security, data privacy and other tech products
    • Familiarity with remote desktop applications.
    • Familiarity with project management.
    • Hands-on experience with Windows environments
    • Additional certification in Information Technologies is a plus
    • Good interpersonal and communication skills; verbal and written
    • Excellent problem-solving and communication skills
    • Ability to provide step-by-step technical assistance, both written and verbal
    • Keen to learn and hands-on with software and hardware
    • Work independently and collaborate well with others
    Tell employers what skills you have

    Wide Format Printing
    Strategy
    MS Office
    Product Management
    SQL
    Project Management
    MCSE
    Windows Operating Systems
    Networking
    SaaS
    Consulting
    Team Player
    Color Management
    Java
    Professional Services

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