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- Provide Level 2 Support for Treasury and Market's eFX Application
- Responsible for stability of production environments ensuring application and all interfaces have maximum availability.
- Collaborate closely with other internal technical teams/business users in investigating, testing and implementing Application fix
- Follow escalation procedures during outages
- Responsible for handling Change Management, raising Change Request and scheduling for the implementation of fixes and enhancements.
- Act as a facilitator and coordinate between various teams like Infrastructure, Level 1, Application vendor to resolve complex issues and outages
- Ensure all new deployments have correct documentation and training
- Ensure accurate and timely incident and problem logging
- Track incidents and provide regular updates to users on request status and progress
- Perform Root Cause Analysis and Regular Reporting to identify areas for review for improvement
- Write Unix scripts and suggest automation to improve efficiency/effectiveness of support team.
Application Support Analyst - Singapore - Techcom Solutions India Private Limited
