Account Management Specialist - Singapore - SILICON BOX PTE. LTD.

SILICON BOX PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Position Summary

Account Management Specialist is responsible for customer order planning including management, logistics arrangement and other ad-hoc services to customers. This is not a sales position, but a key functionary in post-sales account management needed to drive success in execution.

Key Responsibilities

Support Quarterly Business Review meetings for existing clients
Lead sales order creation for billing and shipment, postsale
Work with IT to develop reports for customers and maintain the quality of these reports
Brief internally the changes in customer requirements according to customers' specs
Update clients on changing product specifications and processes related to their business
Work with internal teams and customer and be responsible for customer order planning and execution by
Provide visibility for incoming wafers.
Provide instruction to execute orders and coordinate the priorities of orders
Provide WIP status, shipout plan and finished good information to customers
Arrangement of customer wafers to fulfill Forecast / AOP/Customer Shipment requirements
Attend to customer enquiries and complaints
Upselling

Other ad-hoc activities assigned by the management.

Requirement

Degree in Business, Finance, Engineering, Project/Supply Chain Management
Min 5 years' experience leading customer service for enterprise level clients. Internships do not count as experience, must have been responsible for revenue goals
Proven track record of success in client engagement, upsell, and
execution outcomes. Must have basic understanding of manufacturing expectations, willingness to understand technical details and client requirements, and ensure outcomes
Experience on team leading and management a plus
Liaise and coordinate with customer as well as internal engineering, production, logistics, sales & planning teams
Must take ownership and possess strong problem solving, communication and interpersonal skills
Ability to work under pressure in a very dynamic environment