- Up to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.
- Resolve issues pertaining to guest's negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up.
- Responds to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues where necessary.
- Be conversant with all areas of the Concierge and Guest Services department including supporting tagging at the Guest Services area during peak time.
- Be able to perform check-in and checkout processes utilizing established systems and procedures including appropriately allocating rooms to guests, confirming and executing account payment in accordance with the established credit procedures. This includes ensuring that floats balance at the completion of each shift.
- Register guest in the Property Management System (OPERA). Record and update all pertinent data into guest folio as needed.
- Handles guest's inquiries pertaining to tourist information and local community.
- Processes Concierge and Ticketing related requests.
- Competent to operate FCS system, Property Management System and ALICE Concierge to assist and process with guest requests.
- Be conversant with manual operations process during shutdown of property management system.
- Minimum GCE O Level.
- Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage.
- Minimum 1 year experience in the same capacity
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OUE LIMITED SingaporeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
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Marriott International, Inc Singapore**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB ...
Hotel Concierge - Singapore - MARINA BAY SANDS
Description
JOB SCOPE
1) Accomplish Day to Day Operations
2) Perform Service and Operational Excellence
3) Apply Operational Risks
4) Achieve Employee Engagement
5) Involve in Documentation, Financial and report management
JOB REQUIREMENTS
Education
Required Experience