Client Services Associate - Singapore - The Bank of New York Mellon Corporation

The Bank of New York Mellon Corporation
The Bank of New York Mellon Corporation
Verified Company
Singapore

1 month ago

Wei Jie

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Wei Jie

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Description

Client Service Associate

_Bring your ideas. Make history. _
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology.

We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration.

Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.


With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn.

Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself.

This is what
#LifeAtBNYMellon is all about.


_About BNY Mellon Investment Management:
_


BNY Mellon Investment Management is a leading investment manager, with $1.8 trillion* in assets under management as of September 30, 2023.

Through an investor-first approach, the firm brings to clients the best of both worlds: specialist expertise from seven specialist investment managers offering solutions across every major asset class, backed by the strength, stability, and global presence of BNY Mellon.


BNY Mellon Investment Management, which is the umbrella name for all the investment management subsidiaries and affiliates within BNY Mellon, currently has a presence in 6 countries in Asia Pacific, namely Hong Kong, Singapore, Japan, Korea, China and Taiwan.


We are looking for a Client Service Associate based in Singapore mainly to support the Investment Management clients in the Southeast Asia region.

In this role, you'll make an impact in the following ways:

  • Driving the delivery of premium client service and support to institutional & intermediary clients and teams.
  • Collaborate closely with different teams / offices for smooth clients/accounts onboarding, change management, periodic review and monitoring, and transaction monitoring
  • Deliver regular client servicing and reporting, prepare/review reporting and deliver on time, and prepare and attend client calls/meetings/events when needed.
  • Handle enquiries and complaints timely and professionally, and promptly escalate potential issues and risks
  • Review client agreements and documents and comment from client services/operation prospective
  • Assist in coordination/preparation of client deliverables in RFI/fund manager due diligence / fund due diligence process, and participate in the relevant activities/meetings/calls when needed.
  • Provide client data and information to fulfil internal and external requirements/support other functions
  • Contribute to internal projects when needed
  • Focus on specific goals, and demonstrate a sense of personal accountability and urgency for achieving results.
  • Foster a sense of teamwork, support/assist other teams/offices when required
  • Ensure adheres to established corporate policies/ procedures/internal controls/ regulations, and promptly escalate potential risks
To be successful in this role, we're seeking the following:

  • Bachelor's degree holder preferable major in Business, Marketing or Finance related
  • At least 35 years of work experience in Investment Management / Asset Management /Banking industries
  • Preferably have passed IBF & SCI relevant exams and is an existing representative to conduct regulated activity and / or financial advisory service.
  • Detailoriented, a quick learner and take initiatives to learn, flexible and can work multitasking to meet different deadlines
  • Knowledge in AML/KYC process and mutual fund operations preferred
  • Excellent skills in Microsoft office: Word, excel, power point and any experience in Bloomberg Terminal, Salesforce, etc., would be advantageous
  • Fluent speaking and reading in English, preferably can read Chinese and speak Mandarin/Cantonese
  • Knowledge in different types of investment strategies/products
At BNY Mellon, our inclusive culture speaks for itself.

Here's a few of our awards:

  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • Best Places to Work for Disability Inclusion, Disability: IN 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • CDP's Climate Change 'A List'

Our Benefits:


BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your life's journey.

Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Emplo
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