- Responsible for Level 1 and Level 2 support which include provides technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements
- Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching, daily health checks and stability aspects of the system
- Monitor Service level dashboards, system capacity review and allocation of adequate capacity
- Assist in training, investigating user reported issues and develop mitigating/preventive solutions
- Min Diploma/ Degree in Engineering (Computer / Telecommunication), Computer Science or Information Technology or equivalent
- Good working knowledge on service desk ticketing system, telephony system, email, online chat, service support process, and SLA
- Possess ITIL Certifications will be advantageous.
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IT Engineer - Singapore - SEARCH INDEX PTE. LTD.
Description
Roles & ResponsibilitiesIT Engineer (Application Support / MNC / High Bonus/ WFH Hybrid)
• Basic salary + High Bonus + Attractive Benefits (depends on experience)
• Permanent Role
• MNC
• Interview will be using Virtual Call Interview.
Responsibility:
Requirement:
How to apply
Interested candidates who wish to apply for the post, you may send in your updated resume (in MS Word format) to
We regret to inform that only shortlisted candidates will be notified.
Ooi Chuan Yi (Jacky)
EA License | 14C7092
EA Registration Number | R1871737
Tell employers what skills you havepatching of databases
Ticketing
Scripting
SDLC
Information Technology
Service Level
User Management
SQL
Service Desk
Application Support
User Acceptance Testing
ITIL
Team Player
Java
Incident Management
Technical Support