Beauty Consultant - Singapore - SHISEIDO SINGAPORE CO. (PTE) LIMITED

Description

Job Description

Beauty Consultant (BC)

Since its founding in Ginza, Tokyo, brand SHISEIDO––exclusively crowned with the company name and camellia marque––has been fusing art and science, representing Japanese Beauty. Today, it offers a wide range of products in 88 countries and regions around the globe.

bSHISEIDO Skincare and Makeup help our customers reveal and express their beauty on the outside, empowering them with confidence and vitality. It is that outer beauty that brings to light their inner beauty. From outside in and from inside out, beauty blooms and expands. It fills the world with life. And makes them ALIVE with Beauty. It is that very special feeling of overflowing joy and healthy, positive energy that we want to bring to the world through our products.

In this document, the roles will be collectively termed as BC.

Key Responsibilities

The BC reports into the Counter/Store Manager and Sales Executive (commercial team) and responsible for providing the brand's highest standard of service to customers at his/her assigned retail outlet and driving sales and profits within the brand. He/she will also be work closely with the Store Manager to ensure smooth daily operations.

Main Functions

Ensures smooth day-to-day counter/boutique business operations.

Working closely with retail team members to achieve sales targets monthly.

Exudes proper and professional conduct at the counter.

Ensures proper daily grooming (makeup and dressing) based on brand's requirement.

Responsibilities (but not limited to):

Operations & Achieving Sales Targets

Ensures timely reporting for daily store operations.

Attends counter briefings from Store Manager to get updates on brand, marketing, and education communications.

Be aware of sales targets and goals to achieve in the briefing sessions.

Monitoring personal monthly sales productivity KPIs – AUS/IPT

Maintain a cohesive and cooperative work environment to work towards achieving brand sales target and business growth.

Performs cashiering duties at counters/FSS in a professional manner and with highest respect to customers. Highest level of accuracy and integrity are required.

FSS BC: Follows SOP for team members the proper management of opening cash float, and daily cash collection and consolidation for banking in monthly, as well as proper documentation of card charge slips for submission to Finance Department. To report any discrepancies in daily sales tally to Store Manager and Sales Executive.

Stocks/Inventory Management

Performs monthly inventory counts designated by the Store Manager, managing stock-in/receiving for stock freshness and report to Store Manager any discrepancies and to highlight any aging stocks.

To practice FEFO (First-Expired, First-Out), i.e., oldest batch of stocks to be sold first, thus proper management of stock arrangement is required of team members.

Maintaining OOS list and following up on the stock orders with Store Manager and update Store Manager on high-demand SKUs, based on current market trends.

Counter/Store Maintenance

Daily checks on counter/boutique merchandizing units and product displays are adhered to Brand's merchandizing guidelines and update Store Manager for discrepancies.

Ensure store cleanliness and hygiene through daily housekeeping and post-Covid hygiene SOP on testers are well-managed.

Report to contractor/maintenance team on any malfunction to store/counter's electricity or fixtures and update the Store Manager.

Forecast and replenish counter hygiene supplies regularly through the Store Manager.

Service Excellence & CRM

Provide an excellent shopping experience for customers at the counter/boutique and ensuring retail team uphold high-level of customer service standards.

Handling and managing customer complaints.

Recruit new customers as well as building good relations with current customers.

Be aware of the brand's CRM initiatives and customer-data collection, strictly adhering to the PDPA guidelines.

Others:

Assist the Store Manager and Brand Team for brand PR, consumer, or sale event.

Inspire customers with expertise on beauty trends and product knowledge and determine customer needs and assist in finding appropriate bSHISEIDO products.

May be assigned to work at Brand's or Company's external events, not limited to, media presentations, livestreams, on-stage demonstrations for PR event/consumer workshops, etc.

Adheres strictly to Shiseido Code of Conduct and Ethnics (CoCE).

Job Qualifications:

Express a strong passion to work in the beauty and cosmetics industry

Minimum GCE 'N' Level or equivalent, and equipped with 2-3 years of skincare retail brand experience preferred.

Possess certificate in Makeup Artistry (if any).

Good English written and verbal communication skills with a pleasant personality.

Computer literacy, especially in Office 365 Suite (MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Teams).

Be reliable, dependable and punctual.

Have a high standard of attention to detail and shown strong initiative in given tasks.

Display good leadership (people management), strong communication and problem-solving ability working in a team.

Demonstrate ability to multi-task and manage stress in the fast-paced team environment.

Ability to work a flexible schedule including weekends and/or public holidays (dependent on counter staffing needs)

Interested candidates to send their complete CV with recent photograph attached to _________________.

We regret to inform that only shortlisted candidates will be notified for interview.

CVs without photograph attached will be rejected.

About the Brand:

In 1872, Shiseido opened its doors in Ginza, Tokyo. The family business that started out as Japan's first Western-style pharmacy transformed into a global beauty giant that currently operates in approximately 120 countries and regions around the world. Shiseido's history and tradition is characterized by a long string of innovations and category firsts that have repeatedly set new standards and whose effects have rippled across the entire beauty industry. 150 years later, our commitment to innovation is as steadfast as ever. Based in Japan, we aim to transcend borders and boundaries and venture beyond the cosmetics business to realize Beauty Innovations through the creation of unique products, delivering new values and actively contributing to the happiness of our customers across the globe through beauty.