Customer Service Executive - Anson Road, Singapore - Flintex Consulting Pte Ltd
Description
Job Scope
- Reporting to the Export Manager
- Responsible for overall customer service excellence
- Ensure day to day Customer Service activities conform to SOP
- Continuous process improvement and/or innovation
- Minimum 3 years relevant working experience in similar industry
- Develop and/or participate in intervention strategies to mitigate gaps in delivery of logistics services
- Put in a mitigation plan whenever necessary
- Support internal and external stakeholders on customer attraction and retention strategy
- Participate in solutions that address Customers concerns or business needs
- Participate in discussion on operational policies, standards and procedures
- Manage teams in the workplace Mon to Fri 8.30am to 5.30pm Sat 8.30am to 12.30am ( alternate Sat upon confirmation )
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