Customer Support Engineer - Singapore - CARLSYS TECHNOLOGIES PTE. LTD.

Wei Jie

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Wei Jie

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Description
Tickets escalated from Service desk - Printer / Wi-Fi / Software issue / Hardware issues / CCTV.

  • OEM vendors for hardware replacement ( DELL / HP )
  • Shop floor specific software basic trouble shooting.
  • Manage vendor site visit for Hardware issues.
  • Hardware provision for customer end users
  • OS Installation / Software installation for Desktop / Laptops
  • Shop floor visits in case of P1 issues during shifts and oncall rotation during weekends
  • Also handle VIP End Users.
  • Asset Management
  • L1 Network and Server troubleshooting skills
  • Location: TUAS

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