- Provide 1st level troubleshooting to customers.
- Respond to customers calls in a professional and courteous manner
- Draft professional emails to respond to customers' enquiries
- Follow call script processes to answer incoming calls, emails, etc
- Generate reports using Excel
- Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers
- Nitec / Diploma in Information Technology or Computer Studies or equivalent
- At least 1 year relevant experience in related field
- Good written and spoken English
- Basic technical knowledge skills PC troubleshooting, basic connectivity
- Good Interpersonal Skills and Communication Skills
- Comfortable working in call centre environment
helpdeskagent - Singapur, Singapore - OPUS IT Services Pte Ltd
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Requirements