Field Service Technician - Singapore - Danaher

Description

The incumbernt will be accountable for addressing customer's concern with urgency and respect to ensure delivery of high-quality service. Provide primary field service support based in Singapore but supporting our extensive channel partners in the regions.

Further objectives include carrying out various service tasks and assignments and ultimately assist the team in increasing service revenue and reducing service costs.

Ability to manage installation projects and communicate effectively with team members and application specialists to provide customer centric service support.

Responsibilities:

• Delivery quality service to meet with internal KPI requirements.
• Attend service calls to carry out instrument installation, corrective maintenance, preventative maintenance, modifications, upgrades, inspections, safety tests, check-ups, and various field service related activities.
• Attend urgent service calls to maintain the operation of critical accounts during office and after office hours.
• Prepare and submit field service reports, expense report, on-duty reports, and various service related reports.
• Inform service admin of the daily service calls and task arrangements for effective manpower management.
• Manage on-hand inventories at a cost efficient level.
• Monitor and track the on-hand inventory to achieve zero discrepancy.
• Sell service contracts, parts and PM kits.
• Use and maintain the tools and equipment according to quality requirements.
• Follow the quality and safety requirements while performing service tasks.
• Work with coworkers as an efficient team.
• Support other engineers in a proactive manner.
• Handle escalated service calls and gather necessary resources and support to tackle it.
• Provide service support to activities and events organized by Sales and Marketing.
• Support new and/or additional product lines to cope with the development of the company.
• Improve technical know-how and skill level in a proactive and continual way.
• Respond and reply to customer enquiry.
• Traveling to the regional countries, whenever necessary.
• Provide technical support to channel partners within the regions in writing, communication or on-site.
• Any other duty as assigned by the Supervisor/Manager.

Job Requirements:

• At least a Diploma in Electronics or Mechatronics Engineering.
• Minimum 5 years of experience in the same capacity in an international organization.
• Experience in Life Sciences or Medical Device industry is preferred.
• Ability to troubleshoot, investigate and resolve standard technical problems that may arise. Respond to routine enquiries, prioritize service calls and tasks, escalate service calls and provide appropriate response and advice to customers when handling enquiries.
• Ability to communicate effectively with both customers and colleagues to ensure customer satisfaction and develop skills and knowledge of handling customers' expectations.
• Preferable to possess Singapore driving license (Class 3).
• Ready for travelling to the regional countries.
• Must be conversant in English, written and spoken.
• Able to work independently with minimum supervision.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win.

As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you've ever wondered what's within you, there's no better time to find out.