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- Achievement of economic profit, goals, business financial performance, monitoring and control for the credit card business in Singapore.Responsible for managing client lifecycle by developing and implementing activation, client engagement, card usage and retention strategies.
- Analyse credit card portfolio performance for insights for business opportunities to maximize growth and profitability
- Track and analyse campaigns to ensure results are on track and identify areas of improvements
- Manage client lifecycle by driving card activation and continuous client engagement from planning, execution to impact assessment
- Develop and implement marketing plans to drive business growth and meet business targets
- Initiate ideas and ongoing features/benefits for target segments
- Formulate retention strategies to manage attrition rates with proactive actions to ring-fence clients
- Collaborate with stakeholders to enable engagement platforms, implement process efficiencies and system enhancements to maximize profitability and improve client experience
- Work effectively with internal units – Group, Brand & Marketing, Retail Analytics, Process, Client Experience, Digital, Risk, Operations, Legal & Compliance, Technology, Audit
- Ensure adherence to regulatory and compliance requirements
- Responsible for any ad-hoc tasks assigned from time to time
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank's Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Retail analytics, finance, operations, contact centre, branches, technology team, digital team, brand & marketing, business risk, client experience, legal & compliance
- Embed Here for good and Group's brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
- Bachelor Degree
- 6 plus years of experience in Credit Cards / Banking industry is preferred
- Knowledge of industry and competitor products/services
- Strong analytical skill
- Independent, self-motivated and results-driven
- Strong communication and interpersonal skills
- Demonstrated project management skills
- Customer/Market Focus
- Data Gathering and Reporting
- Profitability Analysis
- Product Management Strategy
- Regulatory Environment – financial Services
- Marketing Channels
Product Owner - Singapur, Singapore - Standard Chartered Bank
Description
RESPONSIBILITIES
Business
Regulatory & Business Conduct
Key Stakeholders
Other Responsibilities
Our Ideal Candidate
Role Specific Technical Competencies