Service Ambassadors - Singapore - ST Engineering Group

ST Engineering Group

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Service Ambassadors (DSC/ET/11817):

Date:31 Jul 2023

Location:
Singapore, SG

Company:
ST Engineering Group

Job Description for Service Ambassadors

This is a customer service role on the Customer Care service team, requiring a positive and articulate customer service professional who can provide empathetic and exceptional service for walk in customers.

Responsibilities:

Receive and welcome the visitors, provide clear instructions and directions.
Guide users at the eLobby or other selfhelp kiosks.
Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
Process registrations efficiently and verify checklists accurately for various requirements.
Process documents and provide clear instructions for release.
Verify and issue cards and other certificates as necessary.
Perform invigilation of the customer who take assessment tests on the computer.
Carry out photo taking duties if required.
Nurture good working relationship in the team and with the customers, and to create value for existing business with suggestions for improvements.
Observe all PDPA and security requirements in all processes.

Other Requirements:
Donning of uniform

Monday - Friday 8am-5.30pm

Rotation of Saturday duties, 8am - 1pm (Once in 2 weeks on average)

Requirements:

Passion with skills for Customer Service, preferably with a proven track record.
Able to learn quickly and adapt to changes
Good command of English (written and spoken)
IT savvy and familiar with common software
Be a teamplayer