New Services Development Program Consultant - Singapore - Caterpillar

Caterpillar

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Career Area:

Engineering**:

Your Work Shapes The World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar.

With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen.

And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure.

Without a dedicated workforce Caterpillar could not effectively meet our customer's needs. Join us.

Caterpillar provides services to our customers far beyond the initial equipment sale. Caterpillar's Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers.

By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.

CISD currently has an opportunity for an experience
New Services Development Program Consultant to join the Caterpillar team.

About The Position:

Support the implementation and execution of the New Services Development (NSD) process across Construction Industries (CI) and enterprise partners.

Double services growth and support the 5 Breakthroughs:
CVAs, Rebuilds, Sales and Service PSEs, eCommerce Activation.

Lead the execution of Business Unit focused NSD projects; support project plan development and manage New Services delivery; plan and manage resources for implementing changes; assist in evaluating requests; provide business partners overview on the NSD process as well as coaching for successful implementation.

The Primary Responsibilities For This Position (but not limited to):
Manages NSD projects to ensure on time, within budget, and aligned with the CISD strategy.

Assists in prioritizing projects based on enterprise impact and objectives. Assists in assembling the business case for project requests. Identifies training needs for NSD team members and initiates NSD related coaching & development opportunities.

Builds relationships with each Construction Industries machine business division and extended enterprise divisions. Partners with the CISD GTM (Go To Market) and CISD Sales Execution teams in marketing Services to dealers.

Responsibilities include establishing and achieving target costs; establish and achieve reliability targets; establish and achieve timetables; execute the NSD Process and identify critical customer and business requirements; guide concept selection and the identification and achievement of program requirements and technical specifications; shorten resolution times; achieve commercial sustainability; assure process conformance; and determine, justify and monitor capital investments.

Develops project plans based on risk assessment and reviews all research, test & development and marketing plans to ensure successful services introduction.

Identifies cost containment opportunities. Identifies trends and areas of focus for continuous improvement.

The position's primary customers are internal. The position is challenged to identify problems quickly and correctly, which may not be obvious. The incumbent solves problems by determining the best course of action, within the NSD framework. The incumbent is free to determine the best way to complete job assignments in order to achieve desired results. Except for the most complex or high impact situations, work is reviewed in Gateway 7. Impacts key quality goals including
Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, etc. The position monitors and reports on key quality measures for the measure(s) stated.

Required Skill and Experience:

To be successful in this role, you must bring (Basic Qualifications):

4-year college or university degree
68 years jobrelated experience
Job related experiences includes the following: new product introduction, process execution, project management, analysis and metrics reporting
Ability to demonstrate initiative and work with diverse groups to reach consensus is required
Influencing skills to work with people from many different backgrounds, cultures and levels within the organization
Excellent interpersonal skills are required to deal with sensitive issues, development of others or to persuade others inside and outside of the division / BU to take specific action
Strong listening and communication skills
Project management certification or training (Agile, PMP, NPI/NTI, Six-Sigma)
Strong analytical and problemsolving skills are essential
The ability to manage ambiguity, work autonomously and multitask in an