Infrastructure & Applications H&S Support - Singapore - ASIA RESOURCE ENGINEERING PTE. LTD.

Description

Infrastructure Support:

• Provide overall IT onsite support to end users in The Company with high regards to quality, responsiveness and mutual respect.
• Support computer set-up, installation, troubleshooting, service, upgrades, and maintenance; includes printing, both locally and on the network; and auxiliary devices such as tablets and smartphones.
• Provide 2nd level onsite support to end users for all IT infrastructure matters for The Company.
• Support The Company's IT systems for end users environment and its SOP.
• Support IT Infrastructure environment for The Company.
• Ensure all IT supports rendered are capture through The Company IT helpdesk ticketing system.
• Ensure IT inventory is up to date.
• Support corporate phone configurations and deployment.
• Deploy, refresh, reuse or dispose end users IT equipment according to The Company guidelines.
• Coordinate with 3rd party vendors for repair service for any end users' IT equipment breakdown
• Support Procurement activities with vendors such purchase order requisition, good receipt,etc
• Standby assistance 24x7 for IT infrastructure related matters.
• Perform PC and server security patches as required
• Troubleshoot network issues (wireless and LAN)
• Hands and feet support that requires access via application (e.g. data extraction required in support of IT incidents/investigations/troubleshooting/audit trail reviews, user accessreviews, periodic re-evaluation reviews etc.)
• Support CSV qualification activities such as system upgrade and change controls:Support installation of the software, firmware, and hardware as appropriate

Support CSV qualification activities such as system upgrade and change controls:

• Support installation of the software, firmware, and hardware as appropriate
• Execute qualification protocol
• Coordination for IT installation of relevant upgrade on software
• To create/update relevant IT related documents (Such as URS, config data sheet etc.) and upload into the relevant document depository.
• Support Project by following up with relevant stakeholders to ensure project tasks related to Infrastructure and Application software qualification are completed per scheduled timelines.
• PC Hardware Setup, staging and server setup as per NBS IT Company's Standard configuration requirements.
• Lead investigations and complete investigations in case of any test failure.Complete qualification
• Lead the qualification and discuss with site IT for equipment and PC availability
• Align the schedule with users for equipment availability to do the upgrade with good coordination

Application Support:

• On site hands and feet support for User Access Management, (e.g. Application user account creation/modification/deactivation/password reset etc.)
• PC/server reboots where required
• Hands and feet support that requires access via application (e.g. data extraction required in support of IT incidents/investigations/troubleshooting/audit trail reviews, user access reviews, periodic re-evaluation reviews etc.)