Project Team Lead - Singapore - COMPUTACENTER SERVICES SINGAPORE PTE. LTD.

    COMPUTACENTER SERVICES SINGAPORE PTE. LTD.
    COMPUTACENTER SERVICES SINGAPORE PTE. LTD. Singapore

    2 weeks ago

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    Description
    Roles & Responsibilities

    RESPONSIBILITIES

    • SG project functional lead on various client projects (e.g. Desktop VM migration, Mobile migration, etc.)
    • As part of the Asia project team focusing on SG deployment
    • A support specialist with 3-5 years' of experience within a banking support desktop environment who demonstrates high levels of customer care and behaviour at all times
    • Receive and unpackage the hardware deliveries
    • Securely store all hardware deliveries
    • Removal of packaging and waste materials
    • Perform Asset Inventory Management in accordance with Client's instructions, including the use of Client's inventory systems and compliance with processes
    • Build and deploy desktops, monitors and peripherals
    • Communicate with end-users in accordance with Client's instructions
    • Perform incident management to support newly migrated users on Windows 10 and Office365 in accordance with Client's instructions, including the use of Client's ticketing systems and processes
    • Contribute to knowledgebase and support procedures
    • Adhere to existing migration approach and provide feedback and recommendations as appropriate
    • Prepare the hardware being replaced for decommissioning and disposal in accordance with Client's instructions

    EXPERIENCE

    • Experience in the Financial Services Industry is a must, familiar with banking IT policy, practice & requirement is preferred
    • Previous experience with mass PC OS migration is preferred
    • Confident manner, customer focused attitude and strong communication skills
    • A good understanding of various technologies including but not limited to TCPIP, Windows permission and management utilities
    • Comfortable working with users at all levels of seniority

    SKILLS

    • Ability to make sound decisions following approved procedures in a fast-paced environment
    • Ability to effectively manage multiple tasks occurring simultaneously
    • Ability to work independently with little supervision
    • Strong problem-solving skills
    • Excellent verbal and written communication skills
    • Excellent interpersonal and customer care skills
    • Ability to work well under pressure and to tight timescales
    • An understanding of ITIL Service Support and Delivery disciplines and methodologies
    Tell employers what skills you have

    Hardware
    Ability To Work Independently
    Work Well Under Pressure
    Ticketing Systems
    Inventory Management
    Packaging
    Windows
    Customer Satisfaction
    Team Leader
    Incident Management