Reservations Agent - Singapore - MERCURE SINGAPORE BUGIS
Description
Responsibilities:
- Reporting directly to the Assistant Reservations Manager, the Reservations Agent is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system.
- Work closely with all Front Office and Sales & Marketing colleagues, and in particular, Sales & Marketing, providing lead advice and constant "feedback" concerning both enquiries and firm reservations.
- Assists in maximizing the hotel's occupancy potential, whilst protecting the hotel's business mix. Maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone.
Requirements:
- Secondary education
- A positive and keen to learn attitude
- Passion to deliver exceptional levels of guest services
- Able to multitask and detail oriented
- Good interpersonal and communications skills
- Able to work shift, weekends and public holidays
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