Customer Service Executive - Singapore - CAREERNEXUS PTE. LTD.

CAREERNEXUS PTE. LTD. Singapore

6 days ago

Description

Roles & Responsibilities

Responsibilites:

Establish and maintain a customer-centric approach within the customer service operation, prioritising customer satisfaction while fostering positive relationships with both customers and staff.
Implement and uphold customer service standards and procedures to ensure consistency and quality in service delivery.
Provide comprehensive customer service support to the department store, including but not limited to Goods and Service Tax Refund, Smart-Card applications, Public Announcement, and Lost and Found cases/reports.
Ensure prompt and efficient resolution of customer issues and concerns, prioritising customer satisfaction as the primary objective.
Responsively address customer inquiries, diligently follow up with necessary actions, and proficiently manage customer feedback and complaints to achieve swift resolutions.
Compile and analyze customer feedback and suggestions to identify opportunities for enhancing service standards and continuously improving the overall customer experience.

Requirements:

Minimum GCE O Level
At least 1 year of customer service experience for Junior role
Good communication and interpersonal skills
5 days work week with 2 rotating off days
Rotating shift system, 930am to 630pm / 1240pm to 940pm (Shift allowance is provided)

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Tell employers what skills you have

Preventive Maintenance
Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Tax
Administration
Data Entry
Adaptability
Good Communication Skills
Problem Management
Freight
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Shipping
Service Delivery
Hospitality
Customer Service Experience

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