A/SA (12 months contract), Investment Services (Operations - Ops Service Provider Management) (10978 - Singapore - Temasek International Pte Ltd

Description

The Operational Service Provider Management Analyst will be part of the Operations pillar under the Investment Services department (IS).

Investment Services brings together all investment support activities under one function, spanning from deal advisory and data management to trade processing and investment accounting.

It aims to serve as a trusted business partner to other departments within Temasek, providing the business with strategic insights and driving operational excellence across the end-to-end investment process.

The Operational Service Provider Management Analyst will play an important role in onboarding banks, brokers and custodians required for the investment process.

The Analyst will build close relationships with operational service providers, determining service level metrics to evaluate them by and monitoring vendor performance.

Responsibilities:
Execute various operational service provider activities

Perform the paperwork and legal documentation for bank/broker/custodian onboarding/ on-going maintenance/ offboarding, ensuring that all processes are in line with regulatory and governance requirementWork closely with the Public Markets and Treasury teams to onboard new banks and brokers, ensuring that all requirements are metLiaise with all stakeholders for account opening and closing activities, ensuring the timely capture and update of bank/broker/custodian account data

Develop and manage operational service provider relationships

Proactively manage relationships with operational service providers, defining key metrics to evaluate them by and monitoring and reviewing services on a periodic basis; key activities will include:Identifying a set of relevant KPIs and service level agreements (SLAs) to measure vendors and service providersConduct regular feedback sessions with relevant internal stakeholders to ensure the service provided by vendors is in alignment with their requirements

Manage and drive continuous improvement in service quality

Work closely with the Operational Stewards pillar Director and other relevant stakeholders (e.g. Temasek business teams where applicable) to develop vendor SLAs and KPIs, and ensure ongoing monitoring and tracking of these to manage service provider performance

Requirements

Degree holder with 2 to 4 year (Associate) / 5 to 7 years (Senior Associate) of relevant working experienceStrong communication and documentation skillsGood logical thinking, analytical and problem-solving skillsCommitted and willing to learn; a team player with initiative and ownership mindsetHands on, meticulous and with a keen eye for detailsProficient in Microsoft 365 OfficeStrong knowledge in data literacy is an advantageProficient in data visualisation and analytics tool such as Qlik Sense and Tableau will be an advantage