IT Support - Singapore - Bok Seng Logistics Pte Ltd
Description
Roles & Responsibilities
Job purpose
Duties and responsibilities
Providing first-level helpdesk and end-user support.
Installing and configuring computer hardware, software, systems, networks, printers and handheld scanners.
Monitoring and maintaining computer systems and network infrastructure from end to end - patch panels, UPS, routers, switches, wireless access points, Firewalls, internet connectivity, VPN connectivity etc.
Administration of user accounts (Active Directory, LDAP).
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Repairing equipment and replacing parts as required.
Managing backup jobs.
Providing support, including procedural documentation and relevant reports
Maintaining records of software licenses.
Managing IT Assets, inventory and other IT supplies.
Source and co-ordinate with vendors for procurement, maintenance and support issues.
Testing and evaluating new technology.
Requirements:
Proven - 4 years of hands-on experience working in an end-user IT Support role or computer operations environment.
Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.
Required technical troubleshooting skills for Windows 10, 11.
Knowledge on Windows Server 2012, 2016 and 2021.
Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.
Support for handheld smartphones and tablets.
Monitor and ensures compliance with company's IT Security policies.
Patch management.
Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision making skills.
Cyber-security background will be an added advantage.
Working conditions
- Singapore based.
- 5.25 work days (alternate Saturday)
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