Healthcare Administrative Executive - Singapore - THE SUPREME HR ADVISORY PTE. LTD.

Description

Healthcare Administrative Executive - Clinic / Medisave / Customer Service [3770]

Salary: $3000 - $4000
Location: Novena / Orchard
Working Hours: 5.5days | 9am-6pm Weekdays / 9am-1pm Sat

Job Descriptions:

Customer service relation duties:

• Attend to customer (s) phone enquiries according to corporate salutation & SOP.
• Schedule & confirm appointments on Plato (Clinic Software).
• Direct customer to location (S) via phone/SMS/App.
• Provide precise information to clinics on costs, safety &number of region(s) for scan.
• Advise for contrast options and cost on arrival.
• Remind customers of scheduled appointments and the need to be punctual.
• Communicate concern on company's no-show policy.
• Triage the customer for safety on arrival, exclude potential hazards before the scan.
• Perform screening & check-in for scans professionally.
• Carry out Medical, Financial & operational logistics professionally.
• Provide accurate and sound advice to customers.
• Prepare customer for MRI examination.
• Provide proper head covers, gown & footwear.
• Present IPAD viewing for scans to be rendered.
• Communicate safety, consent & receive evaluation/feedback from customers.
• Prepare & chaperon customers for scans.
• Accompany individuals when required during scans.
• Prepare and coordinate IV plug setting for patients requiring contrast, intervention, ultrasound or arthrograms. See SOP for IV contrast.

Administration duties

• All phone bookings to be keyed into Plato according to location accurately.
• To notify clinic/seek confirmation if the booking/request form that did not come through fax within the same day.
• Upon receipt of booking/MRI request form received- to consult the radiographer/radiologist for number of regions to be performed.
• To determine amount of time to block, and to decide if marker, contrast injection or additional sequence/scan is required.
• Radiographer to sign off all screening/consent form and staff to scan duly completed documents into Plato.
• Billing is based on booking form or verified through phone confirmation.
• Add-on scans will require prior approval from clinic/clinicians verified through approved communication portal.
• Ask pt to take a visual of their form for insurance claim & make a copy for Medisave due diligence.
• On arrival, perform due diligence of Medisave checking on balance/entitled amount before the scan.
• Perform financial counselling clearly and to be acknowledged before the scan.
• Upon completion of scan to check that contrast serial number if given, is pasted on form, amount administered documented and the Dr/nurse administrating the contrast is documented.
• Procure LOG/GOP from international insurance companies e.g.: CIGNA, BUPA
• Perform cash, credit card, contactless & banking transactions.
• Perform checks & end day settlement for invoices, reconcile Plato pay transactions against Stripe payments received.
• Perform Filing of booking forms and Medisave documents for the month
• Follow up with unpaid invoices.

Accounts (MEDISAVE)

• Perform full set Medisave diligence according to target timeline.
• File them correctly for audit
• Prepare the clinic for MOH inspection. Once every 2 years
• Prepare the clinic/equipment for maintenance schedule

House keeping duties

• Keep the facility clean-food/drinks and in organized & hygienic conditions.
• Clear all used cups after each use/prepare for the next patient.
• Clear gowning area after each use.
• Soiled laundry to be packed for weekly cleaning-collection.
• Cleaned laundry to be organized neatly on gowning area.

Support duties

• Support Sales & marketing activities.
• Compile statistics.
• Be familiar with areas represented by respective sales personnel.
• Coordinate appointments accurately.
• Joint call on sales activities.
• Follow up on recommended initiates from customers/clinician(s) feedback on expected service standard that is current with market practice.

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Email:

14C7279 The Supreme HR Advisory Pte Ltd

R Chu Jenn Anne