Senior Service Engineer - Singapore - KRONICLES (SINGAPORE) PTE. LTD.

    KRONICLES (SINGAPORE) PTE. LTD.
    KRONICLES (SINGAPORE) PTE. LTD. Singapore

    2 months ago

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    Description
    Roles & Responsibilities

    As a Senior Service Engineer, you will play a pivotal role in ensuring the smooth operation and support of our products and solutions for our customers. This position requires a blend of technical expertise, problem-solving skills, and excellent communication with both customers and vendors for problem escalation and resolution. Candidates should be self-driven, resourceful, manage task efficiently without constant supervision with an eye on providing the best possible customer experience.

    Essential Functions:

    • Provide knowledgeable and meticulous service delivery and support
    • Collaborate with internal subject matter experts to establish optimal operational setups for supporting these environments.
    • Offer operational support for day-to-day activities related to deployment, connectivity, break-fix and system updates

    Skills and Abilities Required:

    • Familiarity of disk and tape storage systems and storage ecosystems including disk arrays, tape libraries and storage software
    • Experience working with support processes/systems
    • Excellent time management, interpersonal and communications skills

    Education and Experience Requirements:

    • Diploma or degree in IT or related disciplines
    • At least three years of experience with support and service delivery
    • Team player
    • Must be able to speak English and Mandarin fluently
    • Self-motivated with excellent communication skills
    Tell employers what skills you have

    Excellent Communication Skills
    Tape
    Troubleshooting
    Microsoft Excel
    Customer Experience
    Hardware
    Electrical
    Time Management
    Team Player
    Refurbishing
    Manufacturing
    Sourcing
    Electronics
    Commissioning
    Service Delivery
    Technical Support

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