- Client Communication:Interacting with clients to understand their needs and address inquiries.
Providing assistance and guidance to clients regarding products or services. - Problem Resolution:Resolving customer issues or concerns efficiently and effectively.
Collaborating with other departments to address complex problems. - Account Management:Managing and maintaining client accounts.
Updating account information and ensuring accuracy. - Product or Service Knowledge:Developing a deep understanding of the company's products or services.
Staying informed about updates or changes to products/services. - Training and Onboarding:Assisting clients in the onboarding process.
Providing training and support to clients on using the company's products or services. - Documentation:Maintaining accurate and up-to-date records of client interactions.
Documenting issues and resolutions for future reference. - Cross-functional Collaboration:Collaborating with sales, marketing, and other departments to ensure a unified approach in serving clients.
Sharing client feedback and insights with relevant teams. - Feedback Collection:Gathering feedback from clients to identify areas for improvement.
Conveying client feedback to the appropriate departments. - Policy Adherence:Ensuring that clients adhere to company policies and procedures.
Addressing any non-compliance issues in a professional manner. - Upselling and Cross-Selling:Identifying opportunities for upselling or cross-selling additional products or services to existing clients.
- Technology Proficiency:Using and understanding relevant software or tools for account management and support.
- Bilingual in Tamil and Bangladeshi
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