- Involving booking processes and cabin allotments.
- Responding efficiently and accurately to callers, explaining possible solutions and ensuring that clients feel supported and valued.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Maintain complete knowledge of departmental policies, procedures and service standards.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Perform any relevant adhoc duties as assigned by the mangement.
- Preferably with Customer Service experience
- Proficiency with Microsoft Office including Excel, Word and Outlook.
- A target-driven attitude with flexibility to work any shift on any day of the week.
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Centre Officer
19 hours ago
BLUETREE EDUCATION LEARNING CENTRE (KING) PTE. LTD. SingaporeThis is a full-time on-site role located in Singapore. As a Centre Officer at BlueTree Education, you play a vital role in the daily operations of our education centre. Your responsibilities encompass various aspects from managing student affairs and facilities to driving sales, ...
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Call Centre Officer
1 week ago
TOSS-EX PTE. LTD. Singapore**Call Centre Officers / CCTR Officers (36 Headcounts)** · We have received industry recognitions for customer service excellence and innovation, with numerous wins in the CCAS (Contact Centre Association of Singapore) Regional Contact Centre Awards. Most notably, we won 6 Golds ...
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Call Centre Officer
6 days ago
SEARCH INDEX PTE. LTD. Singapore**Call Centre Experience**: · - **Office Hour / 5 Days Work Week (including weekends)** · **Responsibilities**: · - Handle inbound and outbound calls · - Proper recording of conversation with customer in the call centre system · - Achieve individual and team KPI set by the manage ...
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Call Centre Officer
1 week ago
SEARCH INDEX PTE. LTD. SingaporeCall Centre Exp · - Office Hour / 5 Days Work Week including Weekends · **Responsibilities**: · - Handle inbound calls and perform outbound calls to customers on callback request · - Proper recording of conversation with customer in the call centre system · - Achieve individual a ...
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Contact Centre Officer
1 day ago
RW CRUISES PTE. LTD. Singapore**Responsibilities**: · - Involving booking processes and cabin allotments. · - Responding efficiently and accurately to callers, explaining possible solutions and ensuring that clients feel supported and valued. · - Understanding and striving to meet or exceed call centre metric ...
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Call Centre Officers
1 week ago
SIMBA TELECOM PTE. LTD. SingaporeWe are looking for Individuals who have a desire to help resolve issues over the Phone. Ability to "smile" thru the Phone is an important Pre-requisite. · - Handle customer service hotline and provide excellence customer experience · - Resolve customer queries efficiently and esc ...
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Call Centre Officer
1 day ago
RECRUIT LYNC PTE. LTD. Singapore**Info can be shared ATM: -** · - Basic UP $$2.2K (With Relevant Exp) · - 5.5 Days office hours · - Ubi · **Your Responsibilities: -** · - Attend to customers' phone enquiries and calls deployment · - Provide service reservations · - Coordinate breakdown site services for custome ...
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Call Centre Officer
1 day ago
KAH MOTOR COMPANY SDN. BERHAD. SingaporeWe are seeking a dedicated Call Centre Officer to be the friendly voice our customers rely on. Join us and be a part of a team that values dedication and excellent service. · **Responsibilities**: · - To attend to customers' phone enquiries and calls deployment. · - To provide se ...
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Call Centre Officer
4 days ago
RECRUITPEDIA PTE. LTD. Singapore**Our client is a Global MNC company in the Manufacturing industry. Due to their current expansion plan, they are looking for a Call Centre Officer to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East · - easil ...
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Command Centre Officer
19 hours ago
WSH EXPERTS PTE LTD Singapore**Job Description & Requirements** · i) To conduct surveillance on online platforms. · ii) The officer shall compile reports for review to authority · iii) Respond to the feedback and assign Teams to follow up · iv) Proper Maintenance for Call records · Job Requirements: · Famili ...
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Command Centre Officer
19 hours ago
WSH Experts Pte Ltd SingaporePublished- August 11, 2023- Location- Singapore, Singapore- Job Type- Full-time**Description**: · **Job Description & Requirements**: · i) To conduct surveillance on online platforms. · ii) The officer shall compile reports for review to authority · iii) Respond to the feedback a ...
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Command Centre Officer
3 days ago
CVISTA HR CONSULTING PTE. LTD. SingaporeResponsibilities: · - Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team. · - Record all feedback and incidents reported to Command Centre onto the Daily Report. · - Check and monitor the smooth running of ...
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Contact Centre Officer
3 days ago
ARF (ASIA PACIFIC) PTE. LTD. Singapore**Responsibilities**: · - Client Servicing includes attending to all client's enquiries, assist in obtaining the most market competitive quotation that suits client's preference, budget and choice of benefits. Liaising with various insurers for quotations, enquiries or requests f ...
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Call Centre Officer
4 days ago
PERSOLKELLY SingaporeLeading Utilities Group company · **Salary**: Up to $2300 + bonus package · Duration: 9 months extendable/convertible · Working Location: Kallang Sector · Working hours: 08.00am - 5.30pm or 08.00am - 6.00pm (Monday to Friday) · Job Duties · - Manage customer's enquiries from our ...
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Contact Centre Officer
1 week ago
IDP Education Ltd SingaporeAn ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._ · - We are ...
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Command Centre Officer
1 week ago
WSH Experts Pte Ltd SingaporePublished- July 3, 2023- Location- Singapore, Singapore- Job Type- Full-time**Description**: · **Job Description & Requirements**: · i) To conduct surveillance on online platforms. · ii) The officer shall compile reports for review to authority · iii) Respond to the feedback and ...
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Call Centre Officer
19 hours ago
TEMPSERV PTE. LTD. Singapore**Responsibilities**: · - Handle queries from walk-in customers · - Handle first level troubleshooting with regard to the Internet e-services · - Escalating complex queries for superior's intervention · - Engaging customer in change management campaigns · - Suggest improvements a ...
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Call Centre Officer
6 days ago
SEARCH INDEX PTE. LTD. Singapore**Mon - Fri (8.30am - 6pm)**: · - **Able to commit for 6 months (Possible to Extend / Convert, Subjected to Performance)**: · - **Able to commence work IMMEDIATELY**: · - **CBD Area**: · - **Salary: $2200/mth** · **Responsibilities**: · - Handle inbound calls · - Take down custom ...
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Command Centre Officer
1 week ago
WSH EXPERTS PTE LTD Singapore**Job Description & Requirements** · i) To conduct surveillance on online platforms. · ii) The officer shall compile reports for review to authority · iii) Respond to the feedback and assign Teams to follow up · iv) Proper Maintenance for Call records · Job Requirements: · Famili ...
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Call Centre Officer
1 week ago
TEMPSERV PTE. LTD. Singapore**Responsibilities**: · - Reports to the team lead and contact centre manager · - Assist in the documentation of operational procedures · - Respond promptly to and record details of customer enquiries · - Handle and resolve issues raised by customers and record details of actions ...
Contact Centre Officer - Singapore - RW CRUISES PTE. LTD.
Description
Roles & ResponsibilitiesJob Responsibilities
Job Requirement
Outlook
Customer Relationship
Microsoft Office
Customer Relationship Management CRM
Relationship Management
Office Administration
Attention to Details
Customer Oriented
Customer Service
Service Excellence
Customer Service Experience