People Services Specialist, RGM - Singapore - Mars Veterinary Health

Description

About Us

Mars Veterinary Health is a purpose-driven pet healthcare network supported by over 70,000 pet-loving associates across North America, Europe, and Asia. With more than 30 years of experience, we are dedicated to delivering high-quality care, from preventive services to specialty and emergency care, wherever and whenever pets and their owners need us. We are united by our mission to create A BETTER WORLD FOR PETS and for the people who care for them. By fostering collaboration and harnessing our shared expertise, we strive to support and empower our associates in veterinary medicine, recognizing it as their true calling.

The Role

This is a full-time, on-site role for a People Services Specialist, Rapid Growth Markets (RGM), located in Singapore. The People Services Specialist will drive data entry and quality in the Workday HCM system for the Mars Veterinary Health (MVH) Asia business segment. They are the first point of contact (Tier 1) for service requests and are responsible for delivering world-class customer service to current and former MVH Asia Associates for transactional questions and inquiries related to Workday Core HR, Recruiting, Onboarding, Performance, and Compensation. The People Services Specialist will also participate in People & Organization (P&O) systems related projects including testing and troubleshooting.

Work Scope

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Review, track, and approve all new hire and Associate data transactions ensuring data accuracy and compliance with MVH policies and employment laws; coordinate and track all new hire onboarding tasks, partnering with candidates, field leadership, and recruiters, to ensure smooth onboarding experiences and compliance with applicable policies (e.g., licensing, coaching, etc.).
• Complete system transactions that occur through Workday manager and employee self-service, and review to ensure accuracy and data integrity for tasks completed.
• Execute audits for data accuracy, correcting data as needed and raising issues for further research to Tier 2 Business Unit Support & Continuous Improvement (BUSCI) Analysts.
• Maintain and prioritize ServiceNow tickets to facilitate efficient transmission of requests, checking team inbox daily to complete or distribute incoming work as needed.
• Collaborate with other P&O teams and business units to support Associate data maintenance in Workday.
• Partner with MVH People Data Management & Services (PDMS) and People System & Solutions (PSS) teams to enhance the Workday experience for Associates.
• May occasionally require working outside regular business hours.
• Other duties as assigned

Ideal Candidate Profile

• Bachelor's degree in Human Resources, Information Services, Business Administration, or related discipline required – Or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• Minimally 3 years' experience in Human Resources HRIS, HR COE role utilizing HCM or Payroll systems, and/or IT support role for HCM/Payroll systems.
• Fluent in the English (both verbal and written).
• Prior Workday or HCM system administration experience with strong attention to details.
• Workday Pro certification is preferred.
• Preferred: Fluent in Japanese and/or Brazilian Portuguese.

We appreciate your interest in our role, only shortlisted candidates will be notified.