Customer Service Officer - Singapore - WECRUIT PTE. LTD.
Description
Responsibilities:
- Open and maintain customer accounts by recording account information
- Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
EA License No. 20C0270
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