Snr Infra Engr, Infra Hybrid IT - Singapore - Singtel Group

Singtel Group Singapore

6 days ago

Description

RESPONSIBILITIES

Business Development

Evaluates internal & external business environment to develop long-term strategy for the unit/organization
Advice on the selection, design and justification, implementation & operation of technology, information security controls and security management techniques adoption based on business & technical consideration. Propose integration strategies for the various technology components to achieve a holistic solution

Project Delivery

Gather business and/or application requirements on the infrastructure, conduct impact analysis, suggest design/re-design to integrate the change into the existing environment
Test systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration
Manage systems changes through established change request process & provide status reports to the relevant parties
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties
Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures
Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability
Monitor the agreed service level (.e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties
Execute service continuity measures, e.g. backup/restore procedures & disaster recovery plan dry run to ensure continuous operation of the business
Ensure the management of ICT systems adhere to established ISO20000 & ISO27001 processes / procedures and ITIL best practices / ITSM and methodologies (e.g. change management, release management, incident management, problem management, configuration management)
Manage budget, resources and schedule for system implementation / operation activities; ensure deliverables meet client requirements and quality standards
Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Customer /Team Management

Provide systems related technical advice to customers or project team. Lead and assist in the development of bids and proposals
Manage support resources to prioritize task allocation and schedule resource to ensure that services are not impacted
Liaison with other associated project teams to ensure that the service is monitored, secured and operating at its optimal level.

REQUIREMENTS:

Bachelor's or master's degree in computer science, Information Technology, or a related field.
7 - 10 years of experience in Red Hat Enterprise Linux (RHEL) ,Windows Server, Vmware
7 - 10 years of experience in Vmware, Unix

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