Support Analyst - Singapore - APAR TECHNOLOGIES PTE. LTD.

    APAR TECHNOLOGIES PTE. LTD.
    APAR TECHNOLOGIES PTE. LTD. Singapore

    2 weeks ago

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    Description
    Roles & Responsibilities

    Main responsibilities:

    Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

    Communication with end-users via phone, chat, email, and/or a support ticketing.

    Analyze and manage incidents/problems/requests coming from users.

    Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

    Readressing the issue towards L3 application or infrastructure teams.

    Supervise and monitor daily and monthly jobs.

    Handle user request by working closely with project, infrastructure and production teams

    Process and issue daily, weekly and monthly reporting on data and tickets

    Able to work in shifting schedules (ASIA and EMEA)

    Mandatory:

    Possesses strong analytical, logical and problem solving skills

    Technical background around industry leading DevOps tooling.

    Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

    Strong perseverance, diligence towards attaining goals and effective time management

    Self-motivated, flexible and an excellent team player

    Understanding and respect of cultural diversity

    Ability to multi-task and work independently with minimal supervision

    Understand concepts of IT Production environment and deployment process/piplines.

    Good hands on experience in following technologies

    • Jenkins, Maven, Nuget, SonarQube, Jira and Nexus
    • Versioning control systems: Git , AzureDevOps|TFS and SVN
    • SQL scripting (SQL Server or Oracle are preferred)
    • JIRA platform experience

    Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)

    Nice to Have

    Experience working in the financial industry or a similarly regulated environment.

    Additional certification in ITIL, sybersecurity

    Programing or scripting slikkls for automation purpose.

    Other Professional Skills and Mind-set

    Strong communication (written, and verbal) in English is a must.

    Proactive style of working, organizational skills.

    Strong analytical and problem solving skills.

    Ability to multi-task and work independently with minimal supervision.

    Team player mindset.

    Understanding and respect of cultural diversity.

    Tell employers what skills you have

    Git
    Oracle
    Ticketing
    Scripting
    Bash
    SQL
    JIRA
    Application Support
    SQL Server
    Python
    Windows
    Writing
    ITIL
    Team Player
    Linux