Key Account Manager - Singapore - Flamingo Recruitment

    Flamingo Recruitment
    Flamingo Recruitment Singapore

    1 day ago

    Human Resources
    Description
    Overview

    Lead and manage an India-based team (around 4-pax) to deliver premium support and engagement for VIP users and key agents. Drive user retention and monetization through personalized services and strategic partnerships.
    • Design and implement tiered VIP engagement strategies for high-value users.
    • Manage agent relationships, including commission schemes, incentive programs, and performance tracking.
    • Train and oversee the BPO team in delivering premium services such as exclusive matching and high-touch dispute resolution.
    • Analyze user behavior and feedback to guide feature optimization, particularly in livestream and 1v1 chat functions.
    • Conduct quarterly visits to India to align with the local team and strengthen operational execution.
    • Minimum 3 years of experience in key account management, preferably in social or entertainment platforms.
    • Strong understanding of Indian cultural nuances and the behavior patterns of premium users.
    • Proven experience managing offshore or cross-cultural teams effectively.
    • Proficient in business English; strong communication and interpersonal skills.
    • Fluency in Hindi is a plus.

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