- Design and implement tiered VIP engagement strategies for high-value users.
- Manage agent relationships, including commission schemes, incentive programs, and performance tracking.
- Train and oversee the BPO team in delivering premium services such as exclusive matching and high-touch dispute resolution.
- Analyze user behavior and feedback to guide feature optimization, particularly in livestream and 1v1 chat functions.
- Conduct quarterly visits to India to align with the local team and strengthen operational execution.
- Minimum 3 years of experience in key account management, preferably in social or entertainment platforms.
- Strong understanding of Indian cultural nuances and the behavior patterns of premium users.
- Proven experience managing offshore or cross-cultural teams effectively.
- Proficient in business English; strong communication and interpersonal skills.
- Fluency in Hindi is a plus.
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Key Account Manager - Singapore - Flamingo Recruitment
Description
OverviewLead and manage an India-based team (around 4-pax) to deliver premium support and engagement for VIP users and key agents. Drive user retention and monetization through personalized services and strategic partnerships.
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Key Account Manager
Only for registered members Singapore
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Account Manager/ Sr Account Manager
Only for registered members Singapore, Singapore
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Accounts Manager
Only for registered members Singapore
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Account Manager
Only for registered members Singapore
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Account Manager
Only for registered members Singapore
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Account Manager
Only for registered members Singapore
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Accounting Manager
Only for registered members Singapore
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Account Manager
Only for registered members Singapore
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Accounting Manager
Only for registered members Singapore
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Accounting Manager
Only for registered members Singapore
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Account Manager
Only for registered members Singapore
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IT Account Manager
Only for registered members Singapore
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Account Manager
Only for registered members Singapore
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Account Manager
Only for registered members Singapore
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Account Manager
Only for registered members Singapore
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IT Account Manager
User Experience Researchers Pte Ltd (Singapore)- Singapore
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Account Manager
Only for registered members Singapore
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Accounts Manager
Only for registered members Singapore
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Account Manager
Only for registered members Singapore
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Accounting Manager
Only for registered members Singapore
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Account Manager
Only for registered members Singapore
