SharePoint Developer - Singapore - TECHKNOWLEDGEY PTE. LTD.

Description

Critical Success Factors

Basic Criteria

· Having knowledge or working experience pertaining to SharePoint is required:

• Creating new SharePoint pages
• Deploying and maintaining Webparts
• Deploying and maintaining SharePoint apps

Preferred Criteria

• Knowledge of Office 365 (Exchange Hybrid (Exchange online) deployment and configuration is appreciated
• Strong knowledge and understanding about application architecture and how they interact with various systems.
• Strong troubleshooting skills and experience to resolve critical & complex incidents.
• Excellent communication skills and ability to handle communication at different levels and diverse population.
• Financial Services background (preferably in Capital Markets, Investment, Wealth Management).
• Knowledge of languages like SQL, JavaScript, SQ, ETC. is appreciated.

Role & Responsibilities:

• Deployment and maintenance of SharePoint Online Webparts and Apps.
• Manage application jobs, and provide instructions to Level 1 Application Operations team for jobs recovery/execution.
• Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client's incident management process.
• Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client's incident management process.
• Well versed with ITIL Concepts - Incident, Problem, Change and Release Management, Knowledge management.
• Review and plan continuous improvements to ensure smooth running of the applications.
• Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.).