Customer Relations Officer - Singapore - Como Lifestyle Pte. Ltd.

Description

JOB DESCRIPTION

• Work hand in hand with reservation staff & restaurant manager on table assignment and special requests.
• Greet guests in a friendly and warm manner.
• Have a good understanding of the menu and the workings of the restaurant.
• Possess extensive and correct menu knowledge.
• Be able to effectively control the host desk and communicate with customers regarding their reservation, wait times / walk in customers, etc.
• Be able to follow and monitor out times and communicate all information to the Maître D'.
• Offer appropriate seating arrangements
• Ensure the quantity of menus is sufficient to cater to the number of guests.
• Set up dining rooms and make reservation arrangements.
• Maintain clean and organised tables and work area.
• Assist take away service when necessary.
• Manage event related work including setting up tables.

JOB REQUIREMENT

• Fluent in spoken and written English. Proficiency in another language will be a plus
• Basic certification in hotel & restaurant service is desirable.
• Highly skilled in greeting guests, escorting them to tables, and providing them with menu and daily specials.
• Demonstrated ability to anticipate and address guests' service needs.
• Substantial knowledge of the menus of bars, restaurant.
• Well-versed in answering telephones in a suitable manner
• Able to ensure special requests are lodged and passed to restaurant staff.
• Proven ability to adjust complaints of patrons and guests.
• Competent at making sure that all guest supplies are filled.