IT Services Engineer - Central Region
Only for registered members Central Region, Singapore
3 weeks ago
* This salary range is an estimation made by beBee
Job summary
Act as the main point of contact for clients on all service issues and ensure high client satisfaction. Hold regular service review meetings to discuss performance, improvements, and expectations.
Responsibilities
- Track and report on SLAs and KPIs, identifying trends and driving service improvement initiatives.
- Manage service desk operations, budgets, and resources while ensuring compliance with ITIL standards.
- Lead and coordinate the resolution of major incidents and conduct post-incident reviews.
- Work with internal teams to improve service processes and ensure smooth transition of new or changed services.
- Oversee third-party vendors, ensuring they meet service and performance standards.
Job description
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