Travel Assistance Manager - Singapur, Singapore - Trip

Description

Job Overview

Join our dynamic team at Trip, a leading name in the online travel industry, where we strive to provide exceptional service to our customers worldwide. Our commitment to excellence is reflected in our diverse workforce and our ability to cater to travelers in 19 languages through our Customer Service Centres located across various regions.

Key Responsibilities

• Lead and inspire your team to achieve outstanding results, fostering a culture of accountability.
• Manage projects across multiple countries, ensuring timely delivery and effective communication.
• Collaborate with cross-functional teams to provide guidance, training, and support to team members.
• Utilize performance monitoring tools to assess team effectiveness and implement improvements.
• Gather feedback for continuous enhancement of products and processes.
• Create a positive and open environment that encourages team collaboration.
• Address partner complaints thoroughly, ensuring resolution and satisfaction.
• Serve as a role model for adherence to company policies and procedures.
• Identify training needs and work with the training team to develop relevant courses.
• Engage in cross-departmental projects and execute daily tasks as assigned by management.

Qualifications

• Experience in a starred hotel, airline ticketing, or call center environment is preferred.
• Fluent in Japanese and proficient in English, both written and verbal; knowledge of Chinese is an advantage.
• Minimum of 2 years of experience in a leadership role within a customer service environment.
• Proven experience managing teams of 15 or more in a fast-paced, customer-centric setting.
• Strong interpersonal and project management skills.
• Ability to manage time effectively and work under pressure.
• Experience in hiring, training, and coaching staff.
• Demonstrated strong work ethic and self-discipline.
• Proficient in Microsoft applications and possess strong analytical skills.
• Results-oriented with a solution-focused mindset.
• Able to multitask and adapt to changing priorities.

Why Join Us?

At Trip, we provide a platform for you to realize your full potential and make a global impact. Our international team values inclusivity and supports each other both professionally and personally. Here, you can chart your own career path and celebrate your achievements along the way.

• Our rapid growth offers numerous career advancement opportunities across various functions.
• We encourage internal transfers and offer a global job rotation program to enhance your career journey.
• We provide learning opportunities to develop your leadership skills and professional expertise.
• Flexible work arrangements are available to support work-life balance.
• Participate in company-sponsored events and activities that foster team spirit.

Discover how your career and life can flourish with us at Trip.