Hotel Guest Services Executive - Singapore - PARADOX CLARKE QUAY PTE. LTD.

PARADOX CLARKE QUAY PTE. LTD.

Verified Company

Singapore

6 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

The main responsibilities and tasks of this position are as listed below, but not limited to these:

To maintain a friendly and professional image and smile under all circumstances at all times
To provide courteous service to the guests and respond promptly and tactfully to the guest complaints, requests and enquires
To listen attentively to the guests' requests and enquires
To man the Hotel Lobby and interact with the guest
Ensure all arrival and departure VIPs and Suite guests are taken care of
Ensure VIP/ Wedding folders are ready before guests' arrival
Ensure all prearrival and postdeparture activities are carried out ensuring highest guests' satisfaction
To ensure close coordination with all other team members from Concierge and Bell Desk, Front Office, Security and all other hotel departments especially with regards to Guest Service Requirements
To maintain and update guest records and preferences in the Opera system
In charge of the arrival and departure of any group acitivties
Consult or inform departments concerned regarding guest feedback and follow up with actions required
Follow up with departments concerned and confirm that the task has been completed within time range communicated
To check and ensure the Front Desk is fully equipment with all stationary and report any equipment malfunction to the respective department and Duty Manager
To conduct daily briefing and updating of hotel information
In charge of the Front Desk operation for the entire shift and ensure all task on the same shift are to be completed on time and follow the quality standard Any other task assigned by the management

**Hotel Guest Services Executive to handle Chinese customers. Knowledge of Mandarin is essential.