IT Support Specialist - Singapore - GMP Technologies

    GMP Technologies
    GMP Technologies Singapore

    1 month ago

    Default job background
    $50,000 - $80,000 per year Technology / Internet
    Description

    •Solution Architecture,
    -As Solution Architect, understand and realize customer's target architectures and perform solutioning through coordinate with internal teams, partners/vendors and key stakeholders.

    •Technical Expertise
    -Lead on-going projects for end user workspace to enhance the experience of collaboration, mobility, performance, security, and service level.
    -Contribute to the development of digital workspace and desktop engineering.
    -Provide expertise to regional teams and collaborate with head office stakeholders.

    •Risk and Control
    -Provide timely escalation and resolution of major issues to Management and Head Office teams.

    •Client and Stakeholder Engagement
    -Act as liaison between end users and IT team to understand business requirements for end-user services, design and implement new solution or enhancements.
    -Partner with customer's planning section to ensure alignment of all platform architecture processes, standards, strategies and roadmap.

    •Projects & Other Responsibilities
    -Prepare and present regular project reports and documentations.
    -Ensure project status and progress are communicated to stakeholders and IT teams in a timely and concise manner.

    Job Requirements
    • Bachelor's Degree in IT, Computer Science or equivalent with more than 5Âyears of experience supporting IT End User Service in a large organization.
    • Microsoft certification – Intune, MS 365 mobility and security, Managing Modern Desktops, Modern Desktop Administrator, MS Azure certification, MCSA/MCSE.
    • ITIL Certification with good understanding of ITIL Change, problem, and incident management frameworks.
    • Proven experience in solution, architecture, design for desktop OS engineering, virtualization.
    • Proven experience in collaboration and workgroup for project delivery
    • In-depth knowledge on MS O365, Group Policy, AD Trusts, AD Sites and Services, DNS, DHCP, and DFS.
    • Knowledge in ID authentication architecture to achieve Single Sign On between on-premise and private cloud environment.
    • Knowledge and practical experience with Microsoft Intune and Windows 10 OS control.
    • Hands-on knowledge in End User Technology Services including: Virtual Desktop Delivery Services, Email, File, Print, Instant Messaging, Unified Communications Tools and Mobile Device Management
    • Good communication, interpersonal and presentation skills.
    For more information, please visit to and search for Job Reference: 18912
    To find out more about this opportunity, please contact Tang Lee Ling at [HIDDEN TEXT]Â
    We regret that only shortlisted candidates will be notified.

    GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845