Workshop Service Advisor - Singapore - THE ONE HOLDINGS PTE. LTD.

Description

• Provide excellent customer service by being attentive, empathetic, and responsive to customer needs.
• Assess and understand the nature of the vehicle issues or service required by actively listening to customer descriptions.
• Schedule appointments for customers and manage the workshop's appointment calendar efficiently.
• Inform customers about the estimated time required for repairs or service, keeping them informed of any changes or delays.
• Communicate with workshop technicians to ensure accurate information exchange and timely completion of work.
• Provide explanations of repair processes, service packages, and pricing to customers.
• Upsell additional services or products when appropriate and according to the customer's needs.
• Handle billing and payment transactions, ensuring accuracy and adherence to workshop policies.
• Handle customer feedbacks aiming to reach a satisfactory resolution.
• Keep customer records and service history updated accurately in the workshop database or CRM system.
• Maintain a clean and organized customer service area within the workshop.
• Collaborate with the workshop manager and other team members to enhance customer service processes.
• Continuously improve knowledge of workshop services, vehicle models, and industry trends to better assist customers.
• Uphold workshop policies and procedures to ensure a smooth and efficient customer experience.
• Follow up with customers after service to ensure their satisfaction and gather feedback for improvement.