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- Handle and resolve all customer queries
- Follow up closely with internal parties for resolutions.
- Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
- All customer service request and any follow-up interaction is logged into CRM accurately and timely.
- Assist in processing and invoicing Local and Export spare part orders.
- Spare parts inventory management.
- Perform other assigned duties and/or project work.
- Experience in Customer service related role or industry will an advantage
- Possess good communication, and interpersonal skills.
- On-the-job training will be provided to ensure proficiency in role requirements.
Customer Experience/Service Specialist - Singapore - PERSONNEL LINK JOBHUB PTE. LTD.
Description
Roles & ResponsibilitiesCustomer Experience Specialist - Consumer Electronics (Home Appliances)
REQUIREMENTS
Salary: $3500
Interested candidates are welcome to email resume to and CC to
Tell employers what skills you haveCRM
Product Innovation
Scalability
Customer Experience
Interpersonal Skills
Customer Loyalty
User Experience
Invoicing
Inventory Management
Good Communication Skills
Analytical Problem Solving
Team Lead
Articulate
Customer Service
UX
Electronics