Production Support Engineer - Singapore - SAKSOFT PTE LIMITED

SAKSOFT PTE LIMITED

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Experience: 3-5 Years

Role:
Production Support Engineer

Key Responsibilities:

Investigate production issues, respond based on production defect severity SLAs
Manage and respond to users on timely manner.
Log incident ticket for production issues and user queries
Follow up on defect and incident closure and meet incident closure KPI
Make sure system availability as per respective agreed SLA
Provide support to System Engineers on server level patches / upgrade as and when applicable
Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor
Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration
Enthusiastic, hardworking, proactive and goaloriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc
Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation].

Key Requirements

Prior handon production support experience of OPEN Systems/AS4000
Good support knowledge in either one of the retail or wholesale payment or customer information systems
Willing to work in onsite shiftsupport model [24*7]
Handson experience in writing AS400 and SQL queries and parsing logs for issue investigation
Handson experience in writing shell scripts (UNIX) and optimize incidents investigation
Strong written, oral communication skills and able to manage user
Ability to easily adopt to any technology / environment
2 or more years' production support experience in bank or financial vendors across multiple technologies / platform
Be able to work in fast pace and highpressure working environment Willingness to work across platforms
UNIX / open, AS/400 and mainframe