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    Junior Support Analyst - Singapore - APAR TECHNOLOGIES PTE. LTD.

    APAR TECHNOLOGIES PTE. LTD.
    APAR TECHNOLOGIES PTE. LTD. Singapore

    1 week ago

    Default job background
    Description
    Roles & Responsibilities

    Qualifications and Profile

    Education A bachelor's degree or higher in computer science or a related field, combined with industry experience, will be advantageous.

    This position requires a minimum of 1+ yearsof experience in supporting or developing application .

    Main responsibilities:

    Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

    communication with end-users via phone, chat, email, and/or a support ticketing.

    Analyze and manage incidents/problems/requests coming from users.

    Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

    Readressing the issue towards L3 application or infrastructure teams.

    Supervise and monitor daily and monthly jobs.

    Handle user request by working closely with project, infrastructure and production teams

    Process and issue daily, weekly and monthly reporting on data and tickets

    Able to work in shifting schedules (ASIA and EMEA)

    Mandatory:

    Possesses strong analytical, logical and problem solving skills

    Technical background (basic/intermediate knowledge of databases, application servers and programming languages)

    Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

    Possesses strong written and verbal communication skills in English.

    Strong perseverance, diligence towards attaining goals and effective time management

    Self-motivated, flexible and an excellent team player

    Understanding and respect of cultural diversity

    Ability to multi-task and work independently with minimal supervision

    Understand concepts of IT Production environment and deployment process

    Nice to Have

    Experience working in the financial industry or a similarly regulated environment.

    Knowledge around software development, cybersecurity, application support is a plus.

    Programing or scripting skills for automation purpose.

    Other Professional Skills and Mind-set

    Strong communication (written, and verbal) in English is a must.

    Proactive style of working, organizational skills.

    Strong analytical and problem solving skills.

    Ability to multi-task and work independently with minimal supervision.

    Team player mindset.

    Understanding and respect of cultural diversity.

    Tell employers what skills you have

    Ability to Multitask
    Oracle
    Ticketing
    Application Servers
    Scripting
    Unix
    SQL
    Application Support
    Time Management
    Communication Skills
    Team Player
    Databases
    Software Development

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