IT Helpdesk Support - Singapore - GMP Technologies

    GMP Technologies
    GMP Technologies Singapore

    1 month ago

    Default job background
    Full time $40,000 - $60,000 per year Technology / Internet
    Description

    Job Responsibilities:

    • Collaborating with the global support team to manage Service Management ticket queues and telephone systems effectively.
    • Managing personal ticket queues and conducting troubleshooting for incidents or requests involving hardware, software, or OS-related items.
    • Providing basic mobility support, especially for iOS devices.
    • Supporting IMAC (Install, Moves, Adds, Changes) processes.
    • Assisting in projects and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
    • Adhering to asset management processes for accurate inventory and stock.
    • Utilizing knowledge bases, providing timely support for end-user issues, and managing distributed hardware and software.
    • Observing internal support provisions, providing feedback for improvement.
    • Onboarding new employees and creating various forms of documentation occasionally.
    • Understanding and tracking metrics reflecting group performance.
    • Managing project assignments to ensure on-schedule completion of critical objectives.

    Job Requirement:

    • A minimum of 2-3 years of experience in the IT industry.
    • A minimum of 2 years of customer service experience.
    • A minimum of 2 years' related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment)
    • Possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users
    • Possess high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments
    • Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire
    • Understanding of ITIL principles

    To apply, please visit and search for Job Reference: 24033

    To learn more about this opportunity, please contact Yi Fang at

    We regret that only shortlisted candidates will be notified.

    GMP Technologies (S) Pte Ltd|EA License: 11C3793|EA Personnel: Law Yi Fang|Registration No: R1113115