HR and Operations Manager - Singapore - EASTERN HEALING TCM CLINIC PTE. LTD.

EASTERN HEALING TCM CLINIC PTE. LTD.
EASTERN HEALING TCM CLINIC PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

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Description

Our client is a rapidly growing Traditional Chinese Medicine (TCM) practice with multiple outlets across Singapore and the APAC region.

We are dedicated to providing high-quality TCM healthcare services to our patients, and we are seeking a dynamic and experienced HR professional to join our team.


Job Responsibilities:

  • Understand the evolving hiring needs of our growing TCM practice and effectively manage stakeholders to ensure hiring strategies align with our business expansion goals.
  • Spearhead recruitment efforts for all outlets, overseeing the endtoend recruitment process to attract and retain top talent in the healthcare industry.
  • Manage clinic rostering to optimize staffing levels across multiple outlets and ensure seamless operations.
  • Oversee leave and employment management, including maintaining employee records, processing leave requests, and managing contracts.
  • Collaborate closely with clinic leaders and hiring managers to coordinate recruitment activities and support them throughout the hiring process.
  • Lead HR projects aimed at enhancing operational efficiency, employee engagement, and professional development opportunities.
  • Develop and implement comprehensive training programs to equip clinic staff with the necessary skills and knowledge to deliver exceptional patient care.
  • Proactively address customer satisfaction by implementing strategies to improve patient experience and promptly resolve any servicerelated issues.
  • Create and maintain standard operating procedures to ensure consistency in clinic operations and compliance with regulatory requirements.
  • Continuously assess and update operating procedures to reflect changes in industry best practices and organizational needs.
  • Ensure proper maintenance of existing operating procedures and facilitate the creation of new procedures as needed to improve workflow efficiency and effectiveness.

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