Customer Experience Specialist - Singapore - The Legends Fort Canning Park Pte. Ltd.

Description

Job Highlights:

• 14days of Annual Leave
• AWS
• Staff Meal provided
• Night Allowance

Responsibilities:

• Registering of arrival guest and handling of departing guest's folio in accordance to hotel act requirements.
• Supervise all minibar records, financial postings, inventory, and late charges.
• Provide and perform foreign currency exchange accordingly to MAS requirements.
• Upsell or sell rooms with the correct method designed in order to maximize revenue and occupancy.
• Ensure all necessary down time reports are being saved in PDF softcopy format and backed up accordingly.
• Perform non-refundable charge, modifying of registration cards, room move (life/dead), assigning of arrival guest rooms, and handling of enquiry emails.
• Coordinate with Housekeeping department to make sure all arrival rooms are cleaned and all special room amenities are placed in room prior to guest arrival.
• Creating of room reservations and controlling of extranet bookings during the absence of reservations department.
• Handle pay out and cash refund with care.
• Attending to phone calls and guests' queries.
• To ensure the Private/Patio lounge and work station cleanliness/image.

Requirements:

• GCE 'O'/'N' levels and above.
• Entry level candidate are welcome to apply. Training provided.
• Cheerful personality and excellent customer service skills.
• Other required Skill(s): knowledge of sales, cash handling.
• Experience in Hospitality, Customer Service, Guest Relations and Services or equivalent.
• Able to work rotating shifts, including night shift, during weekends & public holidays.
• Candidates with more experiences may be considered for Senior role.
• COVID-19 fully vaccinated.