Associate Information Technology Analyst - Singapore - ELECTRO SCIENTIFIC INDUSTRIES SINGAPORE PTE. LTD

ELECTRO SCIENTIFIC INDUSTRIES SINGAPORE PTE. LTD
ELECTRO SCIENTIFIC INDUSTRIES SINGAPORE PTE. LTD
Verified Company
Singapore

1 month ago

Wei Jie

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Wei Jie

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Description
IT vendor management is a critical aspect of this position. Vendors may be local, regional, or global. Participation in vendor governance activities is required. Cost control activities including the creation of purchase requisitions is a requirement of the position.


You are responsible for:


  • Respond to all customer requests for assistance in a professional manner
  • Troubleshoot, diagnose and thoroughly document reported problems
  • Respond to customer requests and provide timely status updates within established SLA's
  • Make adjustments, repairs and and/or perform preventative maintenance on computers, telephones, printers, mobile devices and other IT related equipment
  • Identify, troubleshoot and repair software and hardware errors and/or problems
  • Ensure local area network, wireless and VPN access and troubleshoot network connectivity issues
  • Manage local and regional IT asset inventory, ensure compliance with MKS standards
  • Conduct local and regional new employee IT on boarding activities
  • Provide office and workstation setup and relocation support
  • Travel as needed to support all sites in the assigned geographic area Perform other related duties that may be assigned or associated with the responsibility of the position

To succeed in this role, you should have the following skills and experience:

  • Associate's degree in computer science, Information Systems or related field
  • 4 years of experience in IT technical support, additional experience in lieu of degree requirement
  • IT technical certifications a plus
  • Good communication skills, both orally and in writing
  • Focused on providing excellent customer service
  • A proven track record of accomplishments and strong interpersonal skills are required

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