Service Manager - Singapore - JDA WMS PTE. LTD.

Description

Roles & Responsibilities

Key Responsibilities:

• Oversee the Service Department, focusing on business growth and profitability enhancement. This includes handling service calls, scheduling resources, maintaining staffing levels, generating sales revenue, ensuring suitable margins, managing stock and equipment, and coordinating with production staff.
• Manage Service Department staff effectively.
• Develop and manage the service customer base.
• Handle debt collection for service department customers.
• Aid in developing the Preventative Maintenance business, a targeted growth area.
• Provide informed and accurate technical advice to potential customers regarding servicing of the company's products.
• Promptly prepare quotations for product supply, repair, or installation as requested by potential customers.
• Inform service clients accurately about their service request schedule and coordinate with service crews and customers for timely and cost-effective service and product supply.
• Contribute to ensuring Occupational Health and Safety for employees and subcontractors.
• Maintain overall quality standards for service work.
• Collaborate with Directors, General Manager, and Senior Managers of affiliated companies to achieve common objectives and explore growth opportunities.
• Assist in detailing production paperwork for the correct manufacture of the company's Door products as required.
• Negotiate and resolve disputes with customers, suppliers, or other parties arising in the normal course of business.
• Prepare paperwork for initiating invoice generation related to serviced products and ensure timely processing and mailing before the month-end.
• Report to Directors on any matters or incidents that may involve company liability or be of interest to them.
• Adhere to Company policies.

Skills & Experience:

• Excellent understanding of company products to meet customer requirements.
• Proficient computer skills, including Microsoft Office suite usage.
• Strong time management abilities with a focus on meeting deadlines.
• Effective communication skills and adept at building relationships.
• Well-developed organizational skills to manage paperwork and reporting requirements efficiently.
• Skilled in problem-solving and maintaining a positive attitude.

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EA (23S1595/R

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Coaching
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IT Service Management
Microsoft Office
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Service Management
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Customer Service
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Service Delivery