Jobs

    IKEA Jurong - Singapur, Singapore - Ikea

    Ikea
    Ikea Singapur, Singapore

    Found in: Talent SG C2 - 1 week ago

    Default job background
    Full time
    Description

    Job description

    Your assignment

  • Know and understand the customers shopping behaviour, retail trends & life at home and use this knowledge to provide the relevant solutions for our customers
  • Ensure that sales and profitability is secured through sales steering and range efficiency to maximise growth
  • Know the key barriers and facilitate an easy buying process for my customers.
  • Provide feedback to secure commercial opportunities in a multi-channel environment and work actively to help sell in all channels
  • Ensure that area of responsibility is in excellent shape as new, fully stocked and that a high level of merchandising basics is always in place.
  • Take responsibility to achieve the goals set for my area of responsibility
  • Contribute towards improving the customer experience in the store and maintain a high level of service standard with a First time right mindset
  • Conduct/Support product knowledge trainings for co-workers related to a product range.
  • Ensure Balance operational excellence in daily operations to enhance the easy buying experience in line with commercial review requirements
  • Support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process.
    • Qualification

    Your profile

  • You have proven ability to quickly find solutions for customer and operational issues thus meeting the goals for "time to resolve.
  • You have the ability to align customer needs and expectations with business needs.
  • You have the ability to communicate with various levels of co-workers from different functions
  • You have a good knowledge of systems and tools and are able to train co-workers on how to use them.
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